Our website may use the Terms and Conditions given below.
The terms “We” / “Us” / “Our”/” Company” individually and collectively refer to Sangeeta’s Cooking Mantra/Sangeeta Roy Ghosh/ Subhash Ghosh individually or collectively. Or any other authorized representative and the terms “Visitor” ”User” “clients” “customers” refer to the users/ students/ customers browsing the website or availing any services/goods from Sangeeta’s Cooking Mantra/Sangeeta Roy Ghosh/ Subhash Ghosh individually or collectively. Or any other authorized representative.

This page states the Terms and Conditions under which you (Visitor) may visit this website (“Website”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.
USE OF CONTENT
All logos, videos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under licence, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.
You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.

ACCEPTABLE WEBSITE USE
(A) Security Rules
Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorised to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or “Trojan horse” to the Website, overloading, “flooding”, “mail bombing” or “crashing”, or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

(B) General Rules
Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.

(C) Account Activation & Video viewership
We are constantly working to improve and better our services. At this time the videos / tutorials on offer here in our site can be viewed with valid Gmail accounts only / YouTube account. Please ensure before buying a package that you are registering with your Valid Gmail account to avail smooth uninterrupted services. Also please note that while our Endeavour is to provide instant service to our website users, however at times it may take us 3-4 working days before your servicers are activated. This is very rare however the occurrence cannot be ruled out once in a while. We request you to be patient and allow us this time period before your viewer services can be activated once the payment is made. We are also bound by technology & Human Resources and operate in working hours Mon-Saturday 10Am-7Pm.
Please note that we may use YOUTUBE Private Viewership as a medium of showcasing video/ Tutorials. We shall not be held responsible for any technical glitch/ problem occurring from YOUTUBE. This has very rarely occurred but we hold no responsibility as such that this kind of a problem may not occur. Also, through this you are also agree to the user policies of YOUTUBE. We are also trying to upgrade to latest technology & may from time to change our systems and we may use or offer other mediums of viewership.

(D) Online Video Tutorial Classes- Rules:
SCM offers Baking Tutorial Classes & imparting of skills through pre-recorded & live streaming Tutorial classes and sessions. SCM may use any medium to share its work/ student’s work/ photos/ videos/ testimonials/ interviews of group classes, Events & online or offline sessions on the Social media ( including but not restricted to ) like Gmail, YouTube, Facebook, Instagram, Zoom.us, Vimeo, WhatsApp, Pinterest, LinkedIn and others and it’s not bound by or restricted to these media only and reserves the right to switch to any other medium without any prior notification.
SCM also uses these social media to form Support groups and may pass on information through these media to their students who are added to these social media groups for learning and sharing. In all these groups SCM represented by Sangeeta Roy Ghosh or any of its employees are the administrators of the group and have full rights and control of the group at any given point of time. The students/ users / members of these groups are required to strictly follow the rules of the group which are informed to all at the very outset and from time to time. Some Rules that need to be followed are given below
1. Questions already answered in the Q and A sessions will not be repeated.
2. Please be kind enough to help each other.
3. Maintain a decorum in the group. * NO chit chat please. * NO Hi/Hellos* NO good morning/evening wishes * NO forward messages* NO plagiarism * NO profanity
4. Be courteous to your fellow bakers.
5. Post your own content only
6. Members can only post their own work that they have learnt after taking class.
7. Discussions should be strictly around the queries/doubts you have while working with Baking course that you have opted for as taught in the class. 8. Students to ask questions in only form of typed chat communication. 9. For any other queries please email us at [email protected] or WhatsApp at 7827332921 (Mon to Sat, 10am – 7pm). PLEASE NOTE NO PEROSNAL PHONE CALLS or Direct Messages will be entertained at any given time. Please follow and contact us only on the given numbers through WhatsApp/ Email.
9. Anybody violating the above rules will be removed from the group permanently.
10. The Admin reserves the right to take any decision on behalf of the running, maintenance and the content that is to be circulated in the group. Any Kind of indiscipline or misdemeanour will not be tolerated. 11. The Right to keep the group active, running or dismantling, splitting and closing the group at any point of time remains with the Admins & Sangeeta’s Cooking Mantra without any prior notice and or explanation.

(E) Certificate:
Sangeeta Roy Ghosh/ SCM may issue certificates of competition or participation to their students on the successful competition of a Baking Course. The decision to impart a certificate to a student lies totally with Sangeeta’s Cooking Mantra/Sangeeta Roy Ghosh/ Subhash Ghosh individually or collectively. or any other authorized representative of the Company. Please Note just merely paying or enrolling for a Baking Course (Online or Physical) does not qualify the user for a certificate. Once the designated course tenure is over and the due works & assignments are completed by the students or as directed by SCM designated Teacher will make a student eligible for an assessment of the work, after which the certificate may be issued if all the criterions are met. The sole decision regarding the certificate lies with us. Please note We are not affiliated with any other Institute or University (deemed or otherwise)

(F) Social Media/ Usage / Videography / CCTV surveillance
(i) This is to inform that Sangeeta’s Cooking Mantra and all it’s Venues whether office, Studio, any external event Venue ( owned or outsourced) are under CCTV surveillances. We are not liable to anyone to provide any CCTV footage to any customer/ visitor.
(ii) Media Coverage

Policy:
SCM employs various media channels, including but not limited to social media, for its promotional campaigns, advertisements, and publicity. This encompasses the capturing of photographs, videos, testimonials, and interviews featuring our customers or students participating in group classes, whether conducted offline or through any online medium. These media materials may be periodically published as deemed necessary by SCM.

To accommodate customers who prefer that SCM does not utilize or publish any of their photographs, videos, testimonials, or interviews in any media format, we offer Personal Classes. Personal Classes come with a distinct fee structure, ensuring participants receive exclusive services. If any individual wishes to exercise this option, they must explicitly communicate their preference in writing (via WhatsApp, email, or any other written form), and such communication should be acknowledged by the SCM team before making a payment or booking for any class or group session.
It is imperative to note that SCM bears no responsibility to inform customers about these options, as Personal Classes are considered privileged and customized services designed at a premium price point. Upon making a payment for any class/ cake order, it is assumed that customers have thoroughly read and understood all the terms and conditions in their entirety, and that they have done so in a state of full consciousness.
(iii) Please note SCM content is Copyrighted & any kind of videography/ Photography/ Live Streaming is strictly prohibited in any Venues of Sangeeta’s Cooking Mantra’s Classes/ sessions / whether owned or outsourced. Anyone found recording / streaming / sharing any media without any written consent will be liable to face legal consequences.

Indemnity
The User unilaterally agree to indemnify and hold harmless, without objection, the Company/ Individual owner of Sangeeta’s Cooking Mantra, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of www.sangeetascookingmantra.com or their breach of the terms.

Liability
User agrees that neither Sangeeta Roy Ghosh/ Subhash Ghosh/ Sangeeta’s Cooking Mantra / Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user’s transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.
User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.

User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company’s total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.

Disclaimer of consequential Damages:
In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.

Disclaimer: Please read and edit the Refund & Cancellation Policy given below as per your /website’s requirement. Don’t use or apply these as is basis on your website.

Payments, Refund and cancellation policy :
Payment Terms & Gateway :
We use Instamojo, razorPay, phonepay, Paytm ( included but not restricted to ) as our Payment Gateway / Instamojo Payment Links for accepting payments. Instamojo is registered with Sangeeta Roy Ghosh representing Sangeeta’ Cooking Mantra. Our Website is secured by SSL & certified by https://www.comodo.com/ & very safe and reliable. However, we do not take any responsibility for any payment glitches by the payment Gateway( as mentioned above) services provider. The user is using the services for making the payments at their own risk. While we will ensure full support to our customers in fighting out any odds but in case of any disputes, we will follow the procedure as advised by the Gateway service provider.

All Disputes are subject to New Delhi Jurisdiction. We may from time to time change the Payment Gateway service provider or add multiple providers in the future which we are not bound to inform anyone so kindly keep refreshing this section terms and conditions from time to time to be aware of the latest terms and conditions. We also use and accept PAYTM, BANK TRANSFERS CREDIT CARD, DEBIT CARD & other Wallet Payment channels.

Cancellation & Refund Policy:
Before signing up please read the terms and conditions carefully. Sangeeta’s Cooking Mantra will not be liable for any misunderstanding from the customer’s viewpoint. Once you sign up by making the payment it is considered that you have understood all terms and conditions of this website in your full senses.

Payments once made for any package are non-refundable:
Under no circumstances will there be any refund of any service ordered whether availed or not. So please read and understand all terms and conditions before you sign up. All packages/ subscription to Videos/ Online or OFFLINE Baking Classes and Videos /any other Tutorial videos or any other services offered by Sangeeta’s Cooking Mantra/ Sangeeta Roy Ghosh/ Subhash Ghosh have validity dates & either manually /or on Auto Mode will end unless until renewed as per policy of the website/ Owners. If you still wish to cancel the subscription/ your account kindly email us at [email protected] (please note there will be no refund of any fee paid in full/partial any mode whatsoever)
There may be some offers by Sangeeta’s Cooking Mantra which may offer refund value on the conditions offered, which is totally to the sole discretion of SCM. Any such campaign will have clear instructions. Unless and until any specific campaign / product / Service is launched in which any refund option is offered please do not assume any refund for any services bought from SCM.

Cancellation/ Refund Policy and General Rules for Offline Classes & Events
We are an organisation run by humans and will do our best to accommodate as much as possible however this is not a binding factor and any exceptions to any of the policies are only to the sole discretion of Sangeeta’s Cooking Mantra/ Sangeeta Ghosh or any of the representatives. This point cannot be held legally binding & Once you sign up by making the payment it is considered that you have understood all terms and conditions of this website/ Sangeeta’s Cooking Mantras Services and Products in your full senses.

1. We have curated our products & services (including but not limited to offline/ online baking, Cooking & Cake decorating classes, Cake orders & or any other product /services) made and offered are totally customer centric and are very value driven. Our endeavour is to give the best possible quality and experience to our customers at the minimum possible price. Hence, we recommend our customers to ensure they are absolutely sure about what they are signing up for. Over the years we have served thousands of happy customers all over the world. Please check our reviews on Social media & Google. We have loads of them. Please check all our Social Media handles and channels to understand the quality of our products and services that we offer. We may give out and share all the details of our products and services either through chat/ social media or over a voice call. Hence once any class/ Event (Offline or online) & or Cake order is registered/ booked by making a payment we assume you have understood all the terms and conditions in your full consciousness. Before signing up please read the terms and conditions carefully https://sangeetascookingmantra.com/terms-conditions/ Sangeeta’s Cooking Mantra/ Sangeeta Roy Ghosh or any other representative will not be liable for any misunderstanding from the customer’s viewpoint. Once you sign up by making the payment it is considered that you have understood all terms and conditions of this website/ Sangeeta’s Cooking Mantra in your full senses.
2. A lot of preparation Mental & physical preparation including expensive raw materials goes into prepping & offering our classes by our teams, to give the best experience and learning for our students. Due to limited seating , group or personal classes with minimum ticket sizes, we request that you cancel your Offline/ physical class booking only if it’s unavoidable at least 25 days before a scheduled class/event. This gives us the opportunity to fill the class. You may cancel by 1st calling us at our helpline no. +91 7827332921 & subsequently sending us a chat/ request over Whatsapp/ email. We offer you a student’s credit if you cancel 25 days before the class/ event, however we do not offer any refund under any circumstances. You may use these credits towards any future class. (subject to the seat availability, booking & the price prevalent for the nearest future class) All rights reserved by SCM.
3. Any Cancellations made 25 days or more in advance of the event date, will receive a 100% credit adjustment of the fee paid towards a future-class*.
4. Any Cancellations made 15 days in advance will incur a 10% / Rs 1100/- ( whichever is higher ) rescheduling charge of the total class Fee & the balance will be adjusted towards a Future-class*
5. Any Cancellations made upto 7 days in advance will incur a 20% / Rs 2200/- ( whichever is higher ) rescheduling charge of the total class Fee & the balance will be adjusted towards a Future-Class*
6. Any cancellation made within 4 days to the class/ event will not be eligible for any adjustment and the entire fee deposited will be forfeited. In such a case the student can transfer his/ her seat or nominate someone else to attend the class with SCM’s prior approval and all terms & conditions are automatically applicable to the attendee.
7. * In case of a class cancellation the credits are given subject to the following conditions. The credit adjustment and rescheduling of classes is only allowed once. To be eligible for the rescheduling of the class one has to pay the balance in full of class/ course fee,10 days in advance of the future allocated class.
8. Any cancellation by the student of a re-scheduled class offered calls for a 100% forfeiture of the entire fee. Any dues/ Outstanding balance payments need to be made before the class begins failing which the student will not be allowed to take the class.
9. A full refund will be offered to the customer only in case a Class is either cancelled by Sangeeta’s Cooking Mantra, due to any unforeseeable natural calamity or A Lockdown due to a Pandemic.

Rules and advisory for attending and participation in the classes/ Events organised by Sangeeta’s Cooking Mantra. Offline/ Physical events and classes  Please note the terms and conditions for a best learning experience. *WEARING A MASK is always compulsory. Without a mask you will not be allowed in the class.*

1. Please ensure that you reach the class venue at the scheduled time as a courtesy to your fellow students. SCM will not be responsible for any loss of content for latecomers.
2. SCM course modules/ content are copyright of Sangeeta Roy Ghosh registered under Copyright Act certificate Number 3599/2019-CO/CF & Trade Mark Act 1999, Ref. No: 2991204. Any Kind of video/ Audio recording/ Photography is strictly prohibited in the Class. Any violation may lead to the termination of the student from class for which no refund shall be issued.
3. For the best learning experience SCM follows a structured format so that each & every student can learn and make the best from the limited time available. Students are expected to maintain discipline & decorum in class & follow the instructions of the Teacher/instructor.
4. SCM provides their students with a Vegetarian working lunch which may include any one of the following Food products; Either Sandwiches or Burger or Pizzas or Indian Food depending upon the availability and venue of the class. Morning/ Evening Tea or coffee along with Cookies/Biscuits is also served. In case of any allergies to the above-mentioned foods or other tastes/preference the student is advised to carry their own lunch.
7. SCM staff and employees are like our family. They are here to help us run the class smoothly and finish the course in time. Please refrain from making any additional request or demands like ordering beverage/ food/ or asking them to run any other errand as they are answerable only to the SCM management. Please do not expect them to be your Man-Fridays or domestic help.
8. SCM Venues are completely NO-SMOKING ZONES. In case you wish to smoke please ask the SCM Instructor/ in-charge for the appropriate place. Kindly use Ashtrays & not throw around Cigarette stubs and or litter the premises.
9. For the timely completion of the course module, Escorts are not allowed inside the class/ Event premises. Parents/ Mothers Kindly note toddlers/ infants/ kids (irrespective of age) are not allowed to accompany the mother or stay in the class/venue.
10. Please be courteous to your Teacher, Fellow Students and the SCM support staff. Kindly use parliamentary language in the classes/ event.Please follow the instructions of the Teacher & support staff at the venues. Any kind of misdemeanour or disrespect will not be tolerated and may lead to termination of the Students’ seat from the designated class.
11. Any Disputes/Arbitration is subject to New Delhi Jurisdiction.

Privacy Policy
This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.
This Privacy Policy is a legally binding document between you and www.sangeetascookingmantra.com owned by Sangeeta’sCooking
Mantra/Sangeeta Roy Ghosh/ Subhash Ghosh individually or collectively. (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and Sangeeta’s Cooking Mantra co-owned by Sangeeta Roy Ghosh/ Subhash Ghosh individually or collectively.or any other authorized representative for your use of the website “Website” www.sangeetascookingmantra.com
This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.
Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.
By providing us your Information or by making use of the facilities provided by the website, you hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

USER INFORMATION
To avail certain services on our Websites, users are required to provide certain information for the registration process namely: – a) your name, b) email address, c) sex, d) age, e) PIN code, f) credit card or debit card details g) medical records and history h) sexual orientation, i) biometric information, j) password etc., and / or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.

All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services
Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.

COOKIES
To improve the responsiveness of the sites for our users, we may use “cookies”, or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user’s individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalised Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.
Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.

LINKS TO THE OTHER SITES
Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.
INFORMATION SHARING
We share the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:
(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
(b) We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

INFORMATION SECURITY
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
However, the internet is an ever-evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.
Grievance Redressal :
Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to [email protected] (“Grievance Officer”). Mr Vikas  (Grievance Officer) Tel +911179642251
Sangeeta’s Cooking Mantra
Our website may use the Terms and Conditions given below.
The terms “We” / “Us” / “Our”/”Company” individually and collectively refer to Sangeeta’s Cooking Mantra/Sangeeta Roy Ghosh/ Subhash Ghosh individually or collectively.or any other authorized representative and the terms “Visitor””User” “clients” “customers” refer to the users/ students/ customers browsing the website or availing any services/goods from Sangeeta’sCooking Mantra/Sangeeta Roy Ghosh/ Subhash Ghosh individually or collectively.or any other authorized representative.
This page states the Terms and Conditions under which you (Visitor) may visit this website (“Website”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.

USE OF CONTENT
All logos, videos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under licence, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.
You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.

ACCEPTABLE WEBSITE USE
(A) Security Rules
Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorised to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or “Trojan horse” to the Website, overloading, “flooding”, “mail bombing” or “crashing”, or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.
(B) General Rules
Visitors may not use the Web Site in order to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.
(C) Account Activation & Video viewership
We are constantly working to improve and better our services. At this time the videos / tutorials on offer here in our site can be viewed with valid Gmail accounts only / YouTube account. Please ensure before buying a package that you are registering with your Valid Gmail account to avail smooth uninterrupted services. Also please note that while our Endeavour is to provide instant service to our website users, however at times it may take us 2-3 working days before your servicers are activated. This is very rare however the occurrence cannot be ruled out once in a while. We request you to be patient and allow us this time period before your viewer services can be activated once the payment is made. We are also bound by technology & Human Resources and operate in working hours Mon-Saturday 10Am-7Pm.
Please note that we use YOUTUBE Private Viewership as a medium of showcasing video/ Tutorials. We shall not be held responsible for any technical glitch/ problem occurring from YOUTUBE. This has very rarely occurred but we hold no responsibility as such that this kind of a problem may not occur. Also, through this you are also agree to the user policies of YOUTUBE. We are also trying to upgrade to latest technology & may from time to change our systems and we may use or offer other mediums of viewership.

(D) Online Video Tutorial Classes- Rules:
SCM offers Baking Tutorial Classes & imparting of skills through pre-recorded & live streaming Tutorial classes and sessions. SCM may use any medium to share its work,Social media like Gmail, YouTube, Facebook, Instagram, Zoom.us, Vimeo, WhatsApp, Pinterest, LinkedIn and others and it’s not bound by or restricted to these media only and reserves the right to switch to any other medium without any prior notification.
SCM also uses these social media to form Support groups and may pass on information through these media to their students who are added to these social media groups for learning and sharing. In all these groups SCM represented by Sangeeta Roy Ghosh or any of its employees are the administrators of the group and have full rights and control of the group at any given point of time. The students/ users / members of these groups are required to strictly follow the rules of the group which are informed to all at the very outset and from time to time. Some Rules that need to be followed are given below :
1. Questions already answered in the Q and A sessions will not be repeated.
2. Please be kind enough to help each other.
3. Maintain a decorum in the group. * NO chit chat please. * NO Hi/Hellos* NO good morning/evening wishes * NO forward messages* NO plagiarism * NO profanity
4. Be courteous to your fellow bakers.
5. Post your own content only
6. Members can only post their own work that they have learnt after taking class.
7. Discussions should be strictly around the queries/doubts you have while working with Baking course that you have opted for as taught in the class.
8. For any other queries please email us at [email protected] or WhatsApp at 7827332921 (Mon to Sat, 10am – 7pm). PLEASE NOTE NO PEROSNAL PHONE CALLS or Direct Messages will be entertained at any given time. Please follow and contact us only on the given numbers through WhatsApp/ Email.
9. Anybody violating the above rules will be removed from the group permanently.
10. The Admin reserves the right to take any decision on behalf of the running, maintenance and the content that is to be circulated in the group. Any Kind of indiscipline or misdemeanour will not be tolerated. 11. Please note : The Right to keep any group active, running or dismantling, splitting, and closing the group at any point of time remains with the Admins & Sangeeta’s Cooking Mantra without any prior notice and or explanation.

(E) Certificate:
Sangeeta Roy Ghosh/ SCM may issue certificates of competition or participation to their students on the successful competition of a Baking Course. The decision to impart a certificate to a student lies totally with Sangeeta’s Cooking Mantra/Sangeeta Roy Ghosh/ Subhash Ghosh individually or collectively. or any other authorized representative of the Company. Please Note just merely paying or enrolling for a Baking Course (Online or Physical) does not qualify the user for a certificate. Once the designated course tenure is over and the due works & assignments are completed by the students or as directed by SCM designated Teacher will make a student eligible for an assessment of the work, after which the certificate may be issued if all the criterions are met. The sole decision regarding the certificate lies with us. Please note We are not affiliated with any other Institute or University (deemed or otherwise)

Indemnity
The User unilaterally agree to indemnify and hold harmless, without objection, the Company/ Individual owner of Sangeeta’s Cooking Mantra, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of www.sangeetascookingmantra.com or their breach of the terms.

Liability
User agrees that neither Sangeeta Roy Ghosh/ Subhash Ghosh/ Sangeeta’s Cooking Mantra / Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user’s transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.

User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.
User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company’s total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.

Disclaimer of consequential Damages :
In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.
Disclaimer: Please read and edit the Refund & Cancellation Policy given below as per your /website’s requirement. Don’t use or apply these as is basis on your website.

Payments, Refund and cancellation policy :
Payment Terms & Gateway :
We use Instamojo as our Payment Gateway / Instamojo Payment Links for accepting payments. Instamojo is registered with Sangeeta Roy Ghosh representing Sangeeta’ Cooking Mantra. Our Website is secured by SSL & certified by https://www.comodo.com/ & very safe and reliable. However, we do not take any responsibility for any payment glitches by the payment Gateway services provider. The user is using the services for making the payments at their own risk. While we will ensure full support to our customers in fighting out any odds but in case of any disputes, we will follow the procedure as advised by the Gateway service provider. All Disputes are subject to New Delhi Jurisdiction. We may from time to time change the Payment Gateway service provider or add multiple providers in the future which we are not bound to inform anyone so kindly keep refreshing this section terms and conditions from time to time to be aware of the latest terms and conditions. We also use and accept PAYTM, BANK TRANSFERS CREDIT CARD, DEBIT CARD & other Wallet Payment channels.

Cancellation & Refund Policy :
Before signing up please read the terms and conditions carefully. Sangeeta’s Cooking Mantra will not be liable for any misunderstanding from the customer’s viewpoint. Once you sign up by making the payment it is considered that you have understood all terms and conditions of this website in your full senses.

Payments once made for any package are non-refundable :
Under no circumstances will there be any refund of any service ordered whether availed or not. So please read and understand all terms and conditions before you sign up. All packages/ subscription to Videos/ Online Baking Videos /any other Tutorial videos or any other services offered by Sangeeta’s Cooking Mantra/ Sangeeta Roy Ghosh/ Subhash Ghosh have validity dates & either manually /or on Auto Mode will end unless until renewed as per policy of the website/ Owners. If you still wish to cancel the subscription/ your account kindly email us at [email protected] (please note there will be no refund of any fee paid in full/partial any mode whatsoever)
There may be some offers by Sangeeta’s Cooking Mantra which may offer refund value on the conditions offered,which is totally to the sole discretion of SCM. Any such campaign will have clear instructions. Unless and until any specific campaign / product / Service is launched in which any refund option is offered please do not assume any refund for any services bought from SCM.

Cancellation/ Refund Policy and General Rules for Offline Classes & Events
We are an organisation run by humans and will do our best to accommodate as much as possible however this is not a binding factor and any exceptions to any of the policies are only to the sole  discretion of Sangeeta’s Cooking Mantra/ Sangeeta Ghosh or any of the representatives.This point cannot be held legally binding & Once you sign up by making the payment it is considered that you have understood all terms and conditions of this website/ Sangeeta’s Cooking Mantras Services and Products in your full senses.
1. We have curated our products & services (including but not limited to offline/ online baking, Cooking  & Cake decorating classes, Cake orders & or any other product /services) made and offered are totally customer centric and are very value driven. Our endeavour is to give the best possible quality and experience to our customers at the minimum possible price. Hence We recommend our customers to ensure they are absolutely sure about what they are signing up for. Over the years we have served thousands of happy customers all over the world. Please check our reviews on Social media. We have loads of them. Please check all our Social Media handles and channels to understand the quality of our products and services that we offer. We may give out and share all the details of our products and services either through chat/ social media or over a voice call. Hence once any class/ Event  (Offline or online) & or Cake order is registered/ booked by making a payment we assume you have understood all the terms and conditions in your full consciousness. Before signing up please read the terms and conditions carefully https://sangeetascookingmantra.com/terms-conditions/ Sangeeta’s Cooking Mantra/ Sangeeta Roy Ghosh or any other representative will not be liable for any misunderstanding from the customer’s viewpoint. Once you sign up by making the payment it is considered that you have understood all terms and conditions of this website/ Sangeeta’s Cooking Mantra in your full senses.
2. A lot of preparation Mental & physical preparation including expensive raw materials goes into prepping & offering our classes by our teams, to give the best experience and learning for our students. Due to limited seating and low ticket sizes, we request that you cancel your Offline/ physical class booking only if it’s unavoidable at least 15 days before a scheduled class/event. This gives us the opportunity to fill the class. You may cancel by 1st calling us at our helpline no. +91 7827332921 & subsequently sending us a chat/ request over Whatsapp/ email. We offer you a student’s credit if you cancel 15 days before the class/ event,however we do not offer any refund under any circumstances. You may use these credits towards any future class. (subject to the seat availability, booking & the price prevalent for the nearest future class) All rights reserved by SCM.
3. Any Cancellations made 15 days or more in advance of the event date, will receive a 100% credit adjustment of the fee paid towards a future-class*.
4. Any Cancellations made 8 days in advance will incur a 10% / Rs 1100/- ( whichever is higher ) rescheduling charge of the total class Fee & the balance will be adjusted towards a Future-class*
5. Any Cancellations made upto 3 days in advance will incur a 20% / Rs 2200/- ( whichever is higher ) rescheduling charge of the total class Fee & the balance will be adjusted towards a Future-Class*
6. Any cancellation made within 3 days to the class/ event will not be eligible for any adjustment and the entire fee deposited will be forfeited. In such a case the student can transfer his/ her seat or nominate someone else to attend the class with SCM’s prior approval and all terms & conditions are automatically applicable to the attendee.
7. * In case of a class cancellation the credits are given subject to the following conditions. The credit adjustment and rescheduling of classes is only allowed once. To be eligible for the rescheduling of the class one has to pay the balance in full of class/ course fee,10 days in advance of the future allocated class.
8. Any cancellation by the student of a re-scheduled class offered calls for a 100% forfeiture of the entire fee. Any dues/ Outstanding balance payments need to be made before the class begins failing which the student will not be allowed to take the class.
9. A full refund will be offered to the customer only in case a Class is either cancelled by Sangeeta’s Cooking Mantra, due to any unforeseeable natural calamity or A Lockdown due to a Pandemic.

Rules  and advisory for attending and participation in the classes/ Events organised by Sangeeta’s Cooking Mantra. Offline/ Physical events and classes  Please note the terms and conditions for a best learning experience. *WEARING A MASK is compulsory at all times. Without a mask you will not be allowed in the class.*
1. Please ensure that you reach the class venue at the scheduled time as a courtesy to your fellow students. SCM will not be responsible for any loss of content for latecomers.
2. SCM course modules/ content are copyright of Sangeeta Roy Ghosh registered under Copyright Act certificate Number 3599/2019-CO/CF & Trade Mark Act 1999, Ref. No: 2991204. Any Kind of video/ Audio recording/ Photography is strictly prohibited in the Class. Any violation may lead to the termination of the student from class for which no refund shall be issued.
3. For the best learning experience SCM follows a structured format so that each & every student can learn and make the best from the limited time available. Students are expected to maintain discipline & decorum in class & follow the instructions of the Teacher/instructor.
4. SCM provides their students with a Vegetarian working lunch which may include any one of the following Food products; Either Sandwiches or Burger or Pizzas or Indian Food depending upon the availability and venue of the class. Morning/ Evening Tea or coffee along with Cookies/Biscuits is also served. In case of any allergies to the above-mentioned foods or other tastes/preference the student is advised to carry their own lunch.
7. SCM staff and employees are like our family. They are here to help us run the class smoothly and finish the course in time. Please refrain from making any additional request or demands like ordering beverage/ food/ or asking them to run any other errand as they are answerable only to the SCM management. Please do not expect them to be your Man-Fridays or domestic help.
8. SCM Venues are completely NO-SMOKING ZONES. In case you wish to smoke please ask the SCM Instructor/ in-charge for the appropriate place. Kindly use Ashtrays & not throw around Cigarette stubs and or litter the premises.
9. For the timely completion of the course module, Escorts are not allowed inside the class/ Event premises. Parents/ Mothers Kindly note toddlers/ infants/ kids (irrespective of age) are not allowed to accompany the mother or stay in the class/venue.
10. Please be courteous to your Teacher, Fellow Students and the SCM support staff. Kindly use parliamentary language in the classes/ event.Please follow the instructions of the Teacher & support staff at the venues. Any kind of misdemeanour or disrespect will not be tolerated and may lead to termination of the Students’ seat from the designated class.
11. Any Disputes/Arbitration is subject to New Delhi Jurisdiction.

Privacy Policy
This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.
This Privacy Policy is a legally binding document between you and www.sangeetascookingmantra.com owned by Sangeeta’sCooking Mantra/Sangeeta Roy Ghosh/ Subhash Ghosh individually or collectively. (both terms defined below). The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and Sangeeta’s Cooking Mantra co-owned by Sangeeta Roy Ghosh/ Subhash Ghosh individually or collectively.or any other authorized representative for your use of the website “Website” www.sangeetascookingmantra.com
This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.
Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.
By providing us your Information or by making use of the facilities provided by the website, you hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.
USER INFORMATION
To avail certain services on our Websites, users are required to provide certain information for the registration process namely: – a) your name, b) email address, c) sex, d) age, e) PIN code, f) credit card or debit card details g) medical records and history h) sexual orientation, i) biometric information, j) password etc., and / or your occupation, interests, and the like. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.
All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services
Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force
COOKIES
To improve the responsiveness of the sites for our users, we may use “cookies”, or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user’s individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalised Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.
Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data — such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.
LINKS TO THE OTHER SITES
Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.
INFORMATION SHARING
We shares the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:
(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
(b) We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
INFORMATION SECURITY
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
However, the internet is an ever-evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.
Grievance Redressal :
Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to [email protected] (“Grievance Officer”). Mr Vikas  (Grievance Officer) Tel +911179642251
Sangeeta’s Cooking Mantra